Здравствуйте, Justme03, Вы писали:

J>Есть у кого нибудь идеи о тексте письма клиенту?

Я сперва писал что-то такое (если без остальной воды):

We have had to cancel your orders and refunds due to the bankruptcy of our previous partner through whom you purchased your software licenses. We have already issued refunds for all recent orders. Please place a new order for software licenses with another of our partners once your funds have been restored. We apologize for any inconvenience and look forward to continuing to work with you.

Но потом спросил чатгопоту и стал рассылать по такому шаблону (с небольшими правками):

Subject: Important Update on Your Software Order

Dear Client's Name,

We hope this message finds you well. We are reaching out to inform you about an important update regarding your recent software order with us.

Due to unforeseen circumstances, our authorized reseller, Reseller's Name, has recently declared bankruptcy. As a result, we have taken necessary steps to ensure that our clients are not adversely affected by this situation. To protect your interests, we have initiated the process of canceling recent orders placed through Reseller's Name and have issued refunds accordingly.

What This Means for You:
— Your order has been canceled, and you should see a full refund processed to your original payment method within insert timeframe, e.g., 5-7 business days.
— If you still wish to obtain the software, we invite you to visit our official website or contact our sales team directly to place a new order. We will ensure a seamless experience for you moving forward.

We understand that this situation may be concerning, and we sincerely apologize for any inconvenience it may cause. Your satisfaction and continued support are our top priorities. If you have any questions or need assistance with your future orders, please do not hesitate to reach out to us at contact information.

Thank you for your understanding and support during this time.

Best regards,

Your Name
Your Position
Company Name
Contact Information

Часть клиентов получили деньги назад в конце недели. Некоторые без вопросов переоформили лицензии.
Я им еще пол года накинул к license expiration...

П.С. Проект старый, продад не так уж много, чтобы переживать или иметь сносную статистику, но что есть рассказал.

Здравствуйте, Justme03, Вы писали:

J>Есть у кого нибудь идеи о тексте письма клиенту?

Я сперва писал что-то такое (если без остальной воды):

We have had to cancel your orders and refunds due to the bankruptcy of our previous partner through whom you purchased your software licenses. We have already issued refunds for all recent orders. Please place a new order for software licenses with another of our partners once your funds have been restored. We apologize for any inconvenience and look forward to continuing to work with you.

Но потом спросил чатгопоту и стал рассылать по такому шаблону (с небольшими правками):

Subject: Important Update on Your Software Order

Dear Client's Name,

We hope this message finds you well. We are reaching out to inform you about an important update regarding your recent software order with us.

Due to unforeseen circumstances, our authorized reseller, Reseller's Name, has recently declared bankruptcy. As a result, we have taken necessary steps to ensure that our clients are not adversely affected by this situation. To protect your interests, we have initiated the process of canceling recent orders placed through Reseller's Name and have issued refunds accordingly.

What This Means for You:
— Your order has been canceled, and you should see a full refund processed to your original payment method within insert timeframe, e.g., 5-7 business days.
— If you still wish to obtain the software, we invite you to visit our official website or contact our sales team directly to place a new order. We will ensure a seamless experience for you moving forward.

We understand that this situation may be concerning, and we sincerely apologize for any inconvenience it may cause. Your satisfaction and continued support are our top priorities. If you have any questions or need assistance with your future orders, please do not hesitate to reach out to us at contact information.

Thank you for your understanding and support during this time.

Best regards,

Your Name
Your Position
Company Name
Contact Information

Часть клиентов получили деньги назад в конце недели. Некоторые без вопросов переоформили лицензии.
Я им еще пол года накинул к license expiration...

П.С. Проект старый, продаж не так уж много, чтобы переживать или иметь сносную статистику, но что есть рассказал.