Thank you for your request.

Right now only sales to Russia are stopped. We continue our cooperation with clients from Russia.

Please understand that information is changing. Our Legal and Compliance Department are checking the updates. You will be informed on any changes applied via mailing.



Also please be informed that unfortunately we no longer can use the bank you have an account with to send payments to you.

You will need to provide bank details from another bank (please check if the bank is in a white list).



Due to new compliance requirements, please note that we will require your 'Ownership Data' before we will be able to update the payment information on your MyCommerce account. You can find details on the information that will be required by referring to the attached Due Diligence Information document. This will require you to provide the name, address, Tax ID, percentage of ownership (100% if you are the sole owner) and a scanned copy of your government issued ID (Driver's License, Passport, etc.).



In addition, we will need a redacted bank statement of the bank account you wish to use to receive your payments showing your name and address details.



Please upload all necessary documents in your Control Panel at “Products > File Management” and let us know once done.



After that information has been provided and reviewed by our team, your payment information will then be approved. Please note that the review will include a phone call to you in order to verify the details provided. Thus, please make sure to include a valid phone number in the Due Diligence Form that allows us to reach a known contact in your company.



Please note that this information will only be used for the purpose of verifying that you are the authorized owner for the company you have listed with your MyCommerce account.



Please let us know if you have any questions regarding this requirement. Thank you and have a great day.



If you have any further questions, please do not hesitate to contact us.



Best regards,

Nataly Alshanskaya | Digital River | Customer Operations Specialist

Thank you for your request.

Right now only sales to Russia are stopped. We continue our cooperation with clients from Russia.

Please understand that information is changing. Our Legal and Compliance Department are checking the updates. You will be informed on any changes applied via mailing.



Also please be informed that unfortunately we no longer can use the bank you have an account with to send payments to you.

You will need to provide bank details from another bank (please check if the bank is in a white list).



Due to new compliance requirements, please note that we will require your 'Ownership Data' before we will be able to update the payment information on your MyCommerce account. You can find details on the information that will be required by referring to the attached Due Diligence Information document. This will require you to provide the name, address, Tax ID, percentage of ownership (100% if you are the sole owner) and a scanned copy of your government issued ID (Driver's License, Passport, etc.).



In addition, we will need a redacted bank statement of the bank account you wish to use to receive your payments showing your name and address details.



Please upload all necessary documents in your Control Panel at “Products > File Management” and let us know once done.



After that information has been provided and reviewed by our team, your payment information will then be approved. Please note that the review will include a phone call to you in order to verify the details provided. Thus, please make sure to include a valid phone number in the Due Diligence Form that allows us to reach a known contact in your company.



Please note that this information will only be used for the purpose of verifying that you are the authorized owner for the company you have listed with your MyCommerce account.



Please let us know if you have any questions regarding this requirement. Thank you and have a great day.



If you have any further questions, please do not hesitate to contact us.



Best regards,

Nataly Alshanskaya | Digital River | Customer Operations Specialist