Два покупателя уже написало:

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Tried to buy after trying out the software but am having problems paying with my Maestro debit card. Have checked anything including my Bank Authentication Code but the process just freezes up.

Advice please. I'm not going to click SUBMIT again.

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I need to buy your product and tried to transact using VISA card but the web page shows error as below:
"This transaction is not authorized due to restrictions by your bank. Please use a different card or contact your bank for assistance"
But there is no problem with the card as such. Why this error happens. Please help.

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У кого-то есть тоже проблемы? Может амеры с кредитками что-то мутят?

Здравствуйте, Дон Педро, Вы писали:

ДП>Два покупателя уже написало:

ДП>----

ДП>Tried to buy after trying out the software but am having problems paying with my Maestro debit card. Have checked anything including my Bank Authentication Code but the process just freezes up.

ДП>Advice please. I'm not going to click SUBMIT again.

ДП>----

ДП>I need to buy your product and tried to transact using VISA card but the web page shows error as below:
ДП>"This transaction is not authorized due to restrictions by your bank. Please use a different card or contact your bank for assistance"
ДП>But there is no problem with the card as such. Why this error happens. Please help.

ДП>----

ДП>У кого-то есть тоже проблемы? Может амеры с кредитками что-то мутят?

Проблем у нас не было.

Здравствуйте, Дон Педро, Вы писали:

ДП>Два покупателя уже написало:

ДП>----

ДП>Tried to buy after trying out the software but am having problems paying with my Maestro debit card. Have checked anything including my Bank Authentication Code but the process just freezes up.

ДП>Advice please. I'm not going to click SUBMIT again.

ДП>----

ДП>I need to buy your product and tried to transact using VISA card but the web page shows error as below:
ДП>"This transaction is not authorized due to restrictions by your bank. Please use a different card or contact your bank for assistance"
ДП>But there is no problem with the card as such. Why this error happens. Please help.

ДП>----

ДП>У кого-то есть тоже проблемы? Может амеры с кредитками что-то мутят?

Первому клиенту, я бы посоветовала послать скрин-шоты в поддержку Плимус, с описанием на каком шаге он не может продолжить.

Со вторым все понятно — по ошибке, которую он получил очевидно, что авторизацию отклонил его банк — причин может быть много, самые популярные — кредитный лимит, ограничения на пользование в интернете, слишком большая сумма заказа для онлайн заказа и т.д.

Мдя, опять проблема всплыла:

We tried to purchase your software last week but got an error of billing address not matching and the transaction was void. I’ve been using the same credit card and been buying different software from time to time without any problems. What do I need to do to make sure that I can have the efficient use of your software for my use?

Ни у кого таких не было жалоб от покупателей?

Здравствуйте, Дон Педро, Вы писали:

ДП>Мдя, опять проблема всплыла:

ДП>

ДП>We tried to purchase your software last week but got an error of billing address not matching and the transaction was void. I’ve been using the same credit card and been buying different software from time to time without any problems. What do I need to do to make sure that I can have the efficient use of your software for my use?

ДП>Ни у кого таких не было жалоб от покупателей?
Аналогичные проблемы у пользователей при оплате картой: "Every time I try to pay for it the pay screen locks up my computer."
Спросил у плимуса, нет ли у них каких проблем, в ответ получил вопросы. Пользователю отписал как купить по телефону и он успешно оплатил.